PRIVACY POLICY – CSVAULT.ORG
Effective Date: February 05, 2026
This Privacy Policy explains how csvault.org (“we,” “us,” or “our”) collects, uses, shares, and safeguards your personal information when you access our Website or use our services, including the purchase or receipt of in-game items. By using our platform, you acknowledge and agree to the practices described in this Policy.
1. Data Controller
AURAVAULT LTD (Company No. 16652533), incorporated in England and Wales and located at 5 Merchant Square, London, England, W2 1AY, is the Data Controller responsible for your personal data.
For all privacy-related enquiries, you may contact us at: info@csvault.org
2. Information We Collect
We may collect and process the following categories of personal information:
Identity & Contact Data: Name, email address, billing information, and any other data you provide to us.
Transaction Data: Order history, purchase confirmations, receipts, and transaction status.
Payment Information: Processed securely by approved third-party payment processors. We do not store full card details.
Steam & Trading Data: Steam username, trade URL, inventory information, and item delivery records.
Technical Data: IP address, browser type, device information, operating system, referrer URL, and cookie identifiers.
Communication Records: Messages submitted via support forms, emails, or other communication channels.
Verification Data: Identity documents, proof of address, date of birth, and other information required for AML/KYC compliance performed by us or our payment partners.
3. How We Collect Your Information
We may obtain your personal data:
Directly from you when you place an order, communicate with us, or provide verification information.
Automatically through cookies, logs, analytics tools, and other tracking technologies when you browse the Website.
From third parties, including payment processors (e.g., PayPal, Stripe, WooCommerce), fraud-prevention services, and verification partners.
4. How We Use Your Information
We use your personal data for the following purposes:
Order fulfilment and delivery of purchased items, including Steam-based trades.
Customer communication, including transaction updates and support responses.
Website operation and improvement, including analytics, security monitoring, debugging, and fraud prevention.
Legal and regulatory compliance, including AML/CTF obligations, accounting, tax requirements, and payment-scheme rules.
Enforcing and applying our Terms and Conditions.
We process your data only where necessary to perform a contract, comply with legal obligations, or pursue legitimate interests such as fraud prevention, platform security, and operational efficiency.
5. Data Sharing and Disclosure
We may share your personal information with:
Payment processors and financial institutions for payment handling, fraud checks, AML screening, and chargeback management.
Service providers that support our operations (hosting, analytics, communications, customer support, etc.).
Steam/Valve, only to the extent required to fulfil trade offers or verify item delivery.
Government authorities, regulators, law enforcement, or legal advisors where necessary to comply with the law or protect our rights.
We do not sell personal information.
Payment details are processed exclusively by authorised payment providers; AURAVAULT LTD does not store complete card information.
6. Communications
We may use your contact information to send:
Order confirmations and trade notifications.
Security alerts and service-related messages.
Marketing and promotional emails (only where you have opted in).
You may unsubscribe from marketing emails at any time. Essential operational communications will continue regardless of marketing preferences.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Operate and secure the Website.
Remember user preferences.
Perform analytics and improve functionality.
Support marketing and advertising efforts.
You may manage cookie preferences through your browser settings or through our cookie-management tools. Disabling certain cookies may affect Website performance.
8. Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected:
Support communications: retained only as long as necessary to resolve your request.
AML/KYC records: stored for at least five years, or longer where legally required.
Cookies/analytics data: retained according to their individual lifecycles.
Transaction and financial records: stored for up to six years to comply with accounting and tax obligations.
9. Your Rights (UK GDPR)
Under the UK GDPR, you have the right to:
Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your data.
Restrict or object to certain types of processing.
Receive your data in a portable format.
Withdraw consent where processing is based on consent.
File a complaint with your local data protection authority.
To exercise these rights, contact us at info@csvault.org.
We do not knowingly collect information from individuals under 18. If you believe we hold data belonging to a minor, please contact us so we can remove it.
You may also lodge a complaint with the UK Information Commissioner’s Office (ICO):
www.ico.org.uk
10. Updates to This Privacy Policy
We may revise this Policy from time to time. Updates will be posted on this page along with a new effective date.
Continued use of the Website after an update signifies your acceptance of the revised Policy.
11. International Data Transfers
Your data may be transferred outside the UK/EEA if our payment processors, service providers, or partners operate internationally.
When such transfers occur, we rely on:
Adequacy decisions.
Standard Contractual Clauses.
Other legally recognised safeguards.
12. Data Security
We apply technical and organisational measures to safeguard your personal data, including encryption, intrusion detection, and access controls.
While we strive to protect your information, no online system is fully secure. We encourage you to protect your login credentials.
Certain payments may undergo automated checks by fraud-screening or payment-processing systems. These automated decisions may affect whether a transaction is approved. You may request human review of any automated decision.
Contact Us
AURAVAULT LTD
5 Merchant Square, London, England, W2 1AY
Email: info@csvault.org